Refund policy

Shipping & Delivery

Lumakind offers discreet delivery for intimate wellness products across Australia. Your privacy matters to us, and every order is packed with care.

Order Processing Time

After you place an order, we will usually dispatch it within 1-3 business days.

Orders are processed Monday to Friday, excluding weekends and public holidays. During peak periods, promotions or holiday seasons, processing times may be slightly longer.

Estimated Delivery Time

After dispatch, your order will usually arrive within 5-9 business days.

Delivery timeframes may vary depending on your location, courier availability, weather events, public holidays and other circumstances outside our control.

Discreet Packaging

All Lumakind orders are packed discreetly in plain outer packaging. No obvious adult product names are displayed on the outside of your parcel.

Your order is private, and we treat it that way.

Tracking Information

Once your order has been dispatched, tracking information will be sent to your email address where available. Please allow some time for the tracking link to update after dispatch.

Shipping Address

Please make sure your shipping details are correct before placing your order. Lumakind is not responsible for delays, failed deliveries or lost parcels caused by incorrect or incomplete shipping information provided at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to help if your order has not yet been dispatched.

Delivery Delays

While we do our best to dispatch orders on time, delivery delays may occur due to courier delays, high order volumes, public holidays, severe weather, remote delivery locations or other events outside our control.

If your order is delayed, please check your tracking information first. If you need further assistance, contact our support team with your order number.

Lost or Missing Parcels

If your tracking shows that your order has been delivered but you have not received it, please check around your delivery address, mailbox, parcel collection point or with household members first.

If you still cannot locate your parcel, contact us with your order number and we will assist you with the next steps.

International Shipping

Lumakind currently focuses on delivery within Australia. If international shipping becomes available in the future, shipping times, costs, duties and import requirements may vary by destination.

Contact Us

If you have any questions about shipping or delivery, please contact our customer support team with your order number.