Yes. Lumakind is an adult-only store. By using our website or placing an order, you confirm that you are at least 18 years old, or the legal age required in your location to purchase intimate wellness products.

Yes. Privacy is very important to us. Orders are packed in plain outer packaging, with no obvious adult product names displayed on the outside of your parcel. Your order is your business, and we treat it that way.

Product names are not shown on the outside of your parcel. Billing descriptors may vary depending on your payment provider, but we aim to keep the shopping experience as discreet as possible.

Order processing and delivery times may vary depending on your location, courier availability, public holidays and peak seasons. Once your order has been dispatched, you will receive tracking information where available.

We aim to offer discreet delivery to most locations across Australia. Delivery availability and timeframes may vary depending on your address and the courier network.

Yes, tracking information will be sent to your email once your order has been dispatched, where tracking is available. Please allow some time for the tracking link to update after dispatch.

Due to the intimate nature of our products, opened, used or unsealed items cannot be returned or exchanged for hygiene and safety reasons. Unopened and unused items may be eligible for return if they meet our return policy conditions.

If you believe your item is faulty or arrives damaged, please contact us with your order number, a clear description of the issue and photos or videos where appropriate. We will assess the issue and assist you in accordance with Australian Consumer Law.

If you are shopping for your first product, we recommend starting with beginner-friendly options that are simple to use, gentle in design, quiet and easy to clean. Look for soft materials, multiple intensity levels and clear controls so you can explore at your own pace.

We recommend choosing products made with body-safe, non-porous materials such as silicone, ABS plastic, stainless steel or glass, depending on the product type. Always check each product page for material details and care instructions before use.

Clean your product before and after each use according to the care instructions on the product page or user manual. In general, use warm water and a suitable toy cleaner or mild soap where appropriate, then dry thoroughly before storage. Do not fully submerge products unless they are clearly marked as waterproof.

Waterproof products are designed to tolerate more direct contact with water, depending on their rating. Water-resistant products can usually handle light splashes but should not be submerged. Always read the product description and care guide before using a product near water.

Yes, lubricant can make many intimate experiences more comfortable. Water-based lubricants are generally compatible with most toys and materials. Silicone-based lubricants may not be suitable for some silicone products, so always check the product instructions before use.

Use the charging cable provided with your product and follow the user manual carefully. Avoid charging near water, do not leave products charging unattended for long periods, and store them in a cool, dry place away from direct sunlight.

We take customer privacy seriously. We only collect information needed to process orders, provide support and improve your shopping experience. For more details, please review our Privacy Policy.

Available payment methods will be shown at checkout and may include major credit or debit cards and other secure payment options supported by our store. All payments are processed through secure checkout providers.